FAQ

Do you offer a Money Back Guarantee?

Yes we do! VMI Sports® is so confident in our products, that we offer a 30 Day Money Back Guarantee. No strings attached. To read more, click here.
 

How do I speak to someone in Customer Service?

You can call our main corporate office at 888-864-8144, or you can submit a customer service inquiry form located here. Whether your question is regarding a product, an order or anything else, we try our best to respond back to you within 24-28 hours.
 

Does VMI Sports® offer any Military and/or First Responder discounts?

Yes we do! VMI Sports® is and always will be a supporter of our great military and first responders, and offers a 25% off discount code. We appreciate you, and we thank you for your service and bravery. To receive this 25% off discount code, click here.
 

How long will it take my order to ship?

Orders typically ship within 1-2 business days! We ship our products Monday through Friday (with exception for holidays and weekends). 

Where will my order ship from?

VMI Sports® headquarters are located in New York, and most orders ship directly from our NY warehouse via USPS, UPS or Fedex carriers. 

Does VMI Sports® offer International Shipping?

Yes, vmisports.com does ship to almost all countries worldwide. All orders, unless noted otherwise, will be shipped United States Postal Service Priority International or DHL. Shipping rates are subject to adjustment based on international locations. You are liable for any taxes or duties that may apply. We will not collect taxes or duties from you. It is your responsibility to look into your country/local policies of taxes and duties, and to abide by those. It is your responsibility to know if your country’s Customs Department permits the shipment of our products and what the duties or tariffs may be upon delivery. We cannot provide a refund for the shipping of any package if you refuse it or if it is refused by customs due to regulations and taxes or duties. If the order is seized by customs for any reason and is not returned to us, we cannot issue a refund.
 

Where Can I Find My Tracking Number?

Your tracking number can be found in your shipment confirmation email (sent as soon as the order is shipped).
 

Where can I enter a discount code?

Discount codes can be entered after the “Proceed to Checkout” step, located on the same page with “Contact Information” and “Shipping Address.”
 

How are your products manufactured?

Every VMI Sports® product is manufactured in the USA in an FDA registered and cGMP certified facility.
 

Do you have samples I can try?

For most VMI Sports® products, we do not carry samples since they would require long-term consistent usage to accurately see benefits. This is why we offer a 30-day money back guarantee. However, if we have samples at the time of your request, we are happy to send them at no charge.